Recently, China household electrical appliances Association Announces the 2010 annual maintenance "laptop repair service customer satisfaction". Survey data show that consumers of laptop dell latitude d505 battery repair service this year reached 64.5 overall satisfaction index, with industry-leading service and overall strength, Lenovo dell inspiron 3800 battery services from participating 16 notebook service brands stand out, won the industry's first Crown and won the "notebook industry customer service satisfaction brand" of the title.
It is learnt that the China household electrical appliances Association of maintenance to electrical and electronic services in 2010 was launched in March this year and brand of customer service satisfaction, laptop repair services is an important part of the evaluation. This times investigation range cover national 31 a province, and municipalities, and autonomous region, to guarantee investigation of objectivity, research from six a dimension of expand, including: response sexual (evaluation service personnel-site timely, and on time,), and tangible sexual (evaluation service personnel of appearance instrument and installed device appearance of actual feel, and guarantee sexual (evaluation service personnel of service attitude, and service process, and communication ability, and service language,), and reliability (evaluation service personnel installed speed, and installed quality,), and care sexual (evaluation service personnel provides installed recommendations, and describes maintenance knowledge, and keep user indoor health of care,) and fair sexual (evaluation service personnel active produced charges manual, and charges reasonable,). Final adoption of the system of scientific methodology and expert analysis confirmed that come to the conclusion of this report data.
It is understood that this assessment attracted the Association (including Lenovo Think), HP, ASUS, Dell, Samsung, Shenzhou, Acer, Sony, 16 domestic and foreign famous brand participation. Lenovo service has won the last first laptop repair services, and response to sexual, physical, assurance, reliability and care of the five evaluation dimension won the Crown, fully embodies the Lenovo service prominent leader in the industry and the consumers ' trust and support of Association services.
"As leader of the domestic IT service excellence, Lenovo Service staff performance and customer satisfaction as project evaluation and assessment of the implementation of the most important metrics. Users IT equipment to the use of IT equipment is repaired from Lenovo service have been targets of concern. "Lenovo Group Vice President, emerging markets Group services business of Lenovo group leader Li said.
To win the trust of consumers from the Lenovo service dell latitude d510 battery
continues to provide users with professional, efficient, reliable and convenient service. First of all, Lenovo team of engineers with professional quality, each first-line agents, certification goes over Lenovo engineers training system (LCSE) to induction, and in their daily work are consolidated to be used in development of the associative thinking, vast knowledge base of fault detection and diagnosis tool, golden key, which fast and effective as the user solve the problem. Secondly, Lenovo has 2 parts Center services in the country, 18 regional spare parts in total, over more than 1000 line spare parts library, 10 o'clock the next day delivery of spare parts rate of over 90%, ensures the efficient operation of Association services. Again, in terms of service quality management, Lenovo has 158 services index tracking and analysis service of operation status and management level, 75 data for each service monitored in the process. In addition, this year, Lenovo service start "spring plans" to complete the construction of nearly 3,000 service stations, the realization of the masses of provincial, city and county-level city in China's comprehensive coverage, allowing users to 30 km between the County and County within easy access to professional services to the Association. It is through stringent requirements for every engineer, through the efficient operation of the service process, and monitoring at an appropriate time to each service business form, supplemented by a strong service network system covering all of county-level city, ensures that all services provided by Lenovo service station, to achieve the Lenovo brand of the service standards and meet customer commitments.
Participating in this evaluation, experts say real objective of this test result reflects consumers ' current laptop laptop batteries service satisfaction with the services of the manufacturers, but also for the manufacturers service increased and improved 454897fdfdtr to provide a clear direction for the future. For laptop repair service, Lenovo has produced a satisfactory answer paper, we look forward to the future with more industry leader like Lenovo to more focus on to improve its service quality, greater benefits for consumers seeking.
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